Scale your Community Management instantly!

Automate the moderation, reviewing and processing of user-generated content at scale for your Gainsight, Slack or Discord community.

Saving your team precious time, improving quality and engagement while reducing the operating cost of your self-serve community with ModerateKit, Moderation-as-a-Service.

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User
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5 star experience with Moderate Kit.
Product Demo

The self-serve community platform fallacy

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A self-serve community will reduce our customer support!

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We need to hire more people to moderate our community

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But isnt the community supposed to be self-serve?

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The whole CX team grows and so does your budget...




Stay lean, and save 100s of hours each month by automating your Gainsight, Slack or Discord community posts, questions and ideas with ModerateKit!

Your Gainsight Community,
now with✨AI✨

Active healthy self-serve communities create so much data, we can help moderate, improve quality and help your team save time and money whether your using Gainsight, Slack or Discord.

  • Our moderation tools triage, review, optimize and approve, mark as spam or trash your community questions, conversations and coming soon, ideas.
  • ModerateKit also will optimize your community topics to improve quality of their title and content (main body of the topic), tagging, category, and add moderator tags for better internal reviews and workflows.
  • Our algorithm works with general spam, NSFW and abuse detection, checks against unwanted commercial or advert type posts and we allow you to algin the moderation with your companies Code of Conduct or policies to make sure every post is within your guidelines.
  • Our moderation tools will also review, approve or trash all replies to your community questions, conversations and ideas.
  • Our Auto-Reply Bot, currently in beta can reply to posts on your community. You supply the Bot with company and product “Knowledge”, this gives the bot context to help with answering questions asked across your community.
  • Beyond reviewing and processing posts, ModerateKit will analyze your community posts for their Sentiment, Emotion and Toxicity to give you easy to understand data of overall the community health, displaying a score for all posts each day, currently in development.
  • Our mission is to improve your community, reduce the repetitive tasks for your community managers, and saving 100s hours for your business.
A computer

Pricing

Save hours of repetitive manual tasks and automate content moderation at scale!

BETA

EARLY ACCESS

Join the Waiting List or DM us to Jump the Queue!

$999

$199

USD

  • 1000 Topics and Replies Moderated Monthly
  • Topic and Reply Moderation
  • Auto-Reply Bot
  • Zapier Integration
  • 1-1 Onboarding
  • Priority Support
  • Community Health Analytics (Coming Soon)
  • SSO (Coming Soon)
  • Teams (Coming Soon)
Join the Waiting List

To jump the queue DM on X | LinkedIn | Email

ENTERPRISE

Starter Tier When Early Access Ends!

$999

USD

  • 1000 Topics and Replies Moderated Monthly
  • Topic and Reply Moderation
  • Auto-Reply Bot
  • Zapier Integration
  • 1-1 Onboarding
  • Priority Support
  • Community Health Analytics (Coming Soon)
  • SSO (Coming Soon)
  • Teams (Coming Soon)
Join the Waiting List

To jump the queue DM on X | LinkedIn | Email

FAQ

Frequently Asked Questions

  • Via Zapier we currently work across Gainsight Customer Communities, Slack, Discord and Airtable and No-Code Platforms such as Softr, Bubble and Webflow via our Airtable intergration. We are hard at work on other intergrations including Facebook Groups, Zendesk, Discourse, Discord, Slack, Wordpress, Whatsapp Communites; Data Sources such as: Google Sheets, SmartSuite and Hubspot, along with other no-code platforms such as Sharetribe, we will also be releasing a standalone API.
  • Yes! You can sign up to the Waiting List or reach out to us on X, Linkedin or Email.
  • - Topic Moderation

    - Topic Optimization

    - Code of Conduct, Spam & NSFW Detection

    - Reply Moderation

    - Auto-Reply Bot

  • We do not retain or store any of the data we processed in away way. Once we have processed any post, the data is then sent to Airtable or Gainsight CC where it is stored and controlled by you.
  • NEEDS TO NOW BE UPDATED for v0.03. The /process and /update API endpoints allow you to send a post for moderation, review, improvement, and update the post in Gainsight. Here is a detailed explanation of how to use them:

    Endpoint: POST /api/process

    Headers:

    • X-API-Key: Your API key obtained from your Moderate Kit account.
    • Content-Type: application/json
    • Authorization: Bearer token for authenticating with Gainsight.

    Body: The request body should be a JSON object with the following fields:

    
    {
      "post_topic": "Sample Topic",
      "post_title": "Sample Title",
      "post_description": "Sample Description",
      "post_tags": "tag1, tag2",
      "code_of_conduct": "Community Code of Conduct",
      "record_id": "record_id",
      "post_category": "Sample Category",
      "predetermined_topics": "topic1, topic2",
      "predetermined_categories": "category1, category2",
      "predetermined_tags": "tag1, tag2"
    }
        

    Response: The API will return the updated post data after moderation.

    
    {
      "record_id": "record_id",
      "topic": "Improved Topic",
      "title": "Improved Title",
      "description": "Improved Description",
      "category": "Improved Category",
      "tags": "tag1, tag2",
      "moderation_status_title": {...},
      "moderation_score_title": 0,
      "moderation_evaluation_title": "Evaluation details",
      "moderation_status_description": {...},
      "moderation_score_description": 0,
      "moderation_evaluation_description": "Evaluation details",
      "combined_scores": {...},
      "combined_overall_score": 0,
      "url_evaluations": [...],
      "moderator_labels": "Moderation by ModerateKit v0.1: Approved, Moderated at: timestamp",
      "moderator_tags": "tag1, tag2, PII",
      "moderation_status": "Approve/Mark as Spam/Trash"
    }
        

    Endpoint: POST /api/update

    Headers:

    • X-API-Key: Your API key obtained from your Moderate Kit account.
    • Content-Type: application/json
    • Authorization: Bearer token for authenticating with Gainsight.

    Body: The request body should be a JSON object with the following fields:

    
    {
      "record_id": "record_id",
      "topic": "Improved Topic",
      "title": "Improved Title",
      "description": "Improved Description",
      "category": "Improved Category",
      "tags": "tag1, tag2",
      "moderation_status": "Approve/Mark as Spam/Trash",
      "moderator_labels": "Moderation by ModerateKit v0.1: Approved, Moderated at: timestamp",
      "moderator_tags": "tag1, tag2, PII",
      "moderation_status_title": {...},
      "moderation_score_title": 0,
      "moderation_evaluation_title": "Evaluation details",
      "moderation_status_description": {...},
      "moderation_score_description": 0,
      "moderation_evaluation_description": "Evaluation details",
      "combined_scores": {...},
      "combined_overall_score": 0,
      "url_evaluations": [...]
    }
        

    Response: The API will return a success message upon updating the Gainsight record.

    
    {
      "status": "success",
      "message": "Gainsight record updated successfully"
    }
        
  • Yes, if you login you will have access to more detailed documentation covering; general How To, our Zapier integration, current ModerateKit features, our roadmap and current limitations.
  • ModerateKit Roadmap

    May 2024 v0.01 [SHIPPED]

    Rollout of Topic Moderation and Zapier Integration

    June 2024 v0.02 [SHIPPED]

    Reply Moderation via Zapier Integration

    July v0.03 [SHIPPED]

    Auto-Reply Bot (BETA)

    July v0.04 [IN DEVELOPMENT]

    Slack Integration, Discord Integration, Ideas Moderation, Public Tag updates, Moderation Label

    Q4 2024 / Q1 2025 [PLANNED]

    Community Health Analytics, Claude 3.5, Llama 3, Auto-Reply Bot updates, API, Email Analytics Digest, Malware, Misinformation and AI Detection, ModerateKit in-house Model & more

  • Cool, reach out to us on X, Linkedin or Email.
Background

Boost your teams efficiency, process posts faster, keep your community self-serve and save money!

Don't waste time manually reviewing EVERY. SINGLE. POST.
Let ModerateKit do the heavy lifting, adhere to your internal SLAs and KPIs, better serve your users and do all this while saving money!

Join the Waiting List!